Shipping and Refunds
We want all of our customers to be happy with what they receive. We hand pack every bag and every package and never add product that we wouldn’t happily consume ourselves. We strive to portray our products accurately to prevent customer dissatisfaction. However, we do understand this will still happen on rare occasion. You can return unused and unopened product within 14 days of receipt.
To return all or part of an order, please first email lostoakfarms@gmail.com for a return authorization.
Once you receive your RMA and shipping instructions, ship your product using USPS. USPS allows shipping hemp to licensed and vetted hemp farms. We encourage you to use trackable methods and to insure your package.
Upon receipt of the unused, unopened item, we will issue a refund, less any shipping fees if your order included free shipping.
Once your order is carefully packaged, your tracking number will be emailed to you. All orders will be sent with a letter to law enforcement. This declares that inside this package is industrial hemp, and it references the laws that protect hemp in the US. The COA for each strain can easily be found on our site. Your order will ship in packaging designed to mitigate odor. We recognize that hemp is a legal product, but the odor can trigger unwarranted suspicion. We vacuum seal and triple bag all international orders, no exceptions.